Job Summary:
We are looking for a detail-oriented and motivated Fax Coordinator to join our team! The ideal candidate is a quick learner, well-organized, and has a significant background in providing excellent customer service! In addition, the ideal candidate will have effective communication skills.
Responsibilities:
- Communicate, collaborate, and work in a team-oriented environment supporting our model of care.
- Extracting fax (average of 740) a day.
- Check after hour messages from call center that arrive via fax first thing in the morning and address concern.
- Submitting medication refill requests from fax
- Adding labs and imaging reports from fax for all specialties into Epic
- All other faxes will be entered into Epic, and you will tag correlated team on media/teams
- Routing forms to be signed or filled to appropriate team
- Sorting new patient referrals and attaching them to correct specialty folder for patients to be called.
- Take Medical records call concerns and/or transfer to designated medical records staff
- Medical record pool in Epic – sending records to different entities and assisting collecting payments if needed to obtain records.
- Check in-basket messages in EPIC for any provider/staff reply and effectively communicate with the team to resolve any issues that arise.
Qualifications:
- Significant background providing outstanding customer service.
- Strong computer skills: knowledge of Epic and Microsoft Teams is preferred.
- Experience working with insurance and insurance verification would be great!
- Experience in a medical setting is a plus!
- Ability to multitask